Photo by Kim Elsasser
Lisa Olson 0716
I’ve been thinking lately about how some people leave such a good impression on you. After talking to them, you walk away with a smile on your face, feel good about the time spent together or very satisfied with the service you received or the information you gained.
It usually isn’t about any discount you may have received, although we all like to save a bit of money. It’s how they made you feel.
Like when I visit a fruit market and the market person says, “Here, take a bite, it’s very good, try some, go ahead,” it brings me back to the same feeling as standing in a kitchen, smelling a steaming pot of soup or stew on the stove and the cook dips a spoon in the pot and says here try this, it’s so good.
Relationships are very important to our well being, and studies have shown this to be true.
Relationships help build a business, a brand and create a fun and healthy culture to work in.
You may have heard the news of the large acquisition of three Okanagan Wineries by Andrew Peller Ltd. First thing that came to mind was, wow, that’s huge money! Second thought was how much each of the winery owners and their teams has added so much to the industry.
Reading Sandra Oldfield’s blog about her time at Tinhorn Estate Winery I came away inspired and very touched at how she recognized her Tinhorn team, her winery family, the customers and the accomplishments that will remain with the business forever. It was about the people. Read it when you can, the link is below.
I guess the third thing I thought was . . . that’s what I like to do with O&V. How many of you out there truly value your team and think of them like family. I know many of you do, because when we talk to you, we can hear your passion in what you say and we love that about you and the industry.
Read Sandra Oldfield’s Blog here:
https://sandraoldfield.com
Enjoy the Magazine…your team and your customers!